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Getting creative with questionnaires.

Let’s talk questionnaires. We know that sharing a questionnaire (or two… or three) with your clients along the way can greatly impact their overall experience with you. Knowing as much as possible about them, their families, their insecurities and what they’re ultimately hoping for in their session will help you nail your time with them…

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How to up your customer service game.

Customer service is the name of the game. Whether you’re running a photography empire or a brand-new business, you need to live and die by your customer service practices. Giving clients a connection to your brand will make them feel loved and taken care of. There’s nothing that will turn a client into an evangelist…

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Three types of red-flag clients.

It has happened to all of us. You get that client inquiry, but something just seem “off”. While you can’t quite put your finger on it, something deep down tells you this person might be a problem. These are “red flag” clients and they are something you always want to watch out for. Here are…

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Using a Facebook group to grow and nurture your client base.

Facebook groups can be an untapped resource for small businesses in the social media world. You can use theme to create a community among your clients and help nurture that relationship in an entirely different space. Let’s face it – our Facebook business pages are getting harder and harder to be seen without paying for…

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