7 Ways to Wow Your Clients

It’s no secret that we live in a world that LOVES customer service. Whether it’s a large company or a small one, when you look at successful companies the one thing they have in common is excellent customer service. Clients want to feel a connection to your brand and taken care of.¬†There’s nothing that will…

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Why You Should Be Using a Welcome Packet

Welcome packet, how many of you out there are using them? It might seem like a daunting text to put together, but the benefits of creating them for your clients is too much to ignore. Whether you host them digitally or print them, they¬†can be an amazing marketing tool for your business! Here are our…

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Managing Client Expectations

One of the biggest struggles a small business owner can have is when a client expectation isn’t met and they are upset. It’s the one thing that you hope doesn’t happen and dread when it does. A lot of times, these issues arise because of a lack of communication and the best way to avoid…

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How to Handle an Unhappy Client

client management, customer service, experience, client, photography, upset, angry, unhappy client

Continuing off Part 1 this week where we talked about how to manage client expectations, today we’re discussing how to handle those clients who are unsatisfied or are just plain difficult. Honestly, it’s hard. But with these few tips, you can be on your way to handling it like and pro and even turning an…

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Showing Clients Your Value

To continue our discussion from last week about how to price your photography, we’re going to be talking about how to show clients the value in what you have to offer (aka how to get them to pay what you charge). If after last week you sat down to figure out what you should be…

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